Post-delivery support
Set up post-delivery task force providing proactive Foundry support to a leading UK fintech, ensuring seamless data pipeline operations and zero ingestion failures over 6 months.
Challenge
Client faced frequent data ingestion failures and quality issues after go-live, risking operational disruptions. Lack of internal Foundry experts for rapid troubleshooting led to slow incident resolution.
Solution
Established a dedicated Foundry support task force for 5 days per month. Automated pipeline health checks and data quality validation. Implemented structured communication for triaging user queries.
Results
Zero ingestion failures during the support period. Enhanced data trust and streamlined user communication, reducing internal escalations.